Return Policy

Thank you for shopping at Blue Oasis. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it to us for a refund, exchange, or store credit, subject to the following terms and conditions:

Eligibility To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way may not be eligible for return.
Timeframe You must initiate the return process within 5 days of receiving your item. After 30 days, we may not be able to offer you a refund, exchange, or store credit.
Return Process To initiate a return, please contact our customer service team at [contact email] to request a return authorization (RA) number. Please include your order number and the reason for the return in your email. Once you receive your RA number, please securely package the item and include the RA number on the packaging. You are responsible for the cost of return shipping.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, we will process a refund to your original method of payment within [number] business days. Please note that shipping and handling charges are non-refundable.
Exchanges If you would like to exchange your item for a different size, color, or style, please indicate the desired exchange when requesting your RA number. Exchanges are subject to product availability. If the desired exchange item is not available, we may offer you a refund or store credit instead.